sales@solutionsmb.com
519-337-1051
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sales@solutionsmb.com
519-337-1051
View Cart

FAQ

MB4000W Whiteboard Coating/Paint

How much product do I need to cover this size of area?
  • Take the area you would like to paint, measure it by length and height, then multiply the two and this gives you the square footage or square meters based on the unit of measure you are using. Example, if you measured 6 feet long x 4 feet high, your calculation is 6 x 4=24. You will be painting 24 Square feet.
  • All paint companies work on theoretical coverage due to absorbency of different types of surfaces and the method of application therefore coverage is variable. We found from past experience when painting a latex painted wall you will get 3 Square feet per ounce and 4 square feet on a hard fast surface as when repairing an old whiteboard.
  • Taking the measurement of 24 Square feet divide it by 3 square feet, you would need one 8 ounce bottle of coating. (MB10W Whiteboard coating yields 3 square feet per ounce). Or email us your dimensions and we will calculate it for you.
Do I need to apply two coats?
  • All paint companies recommend you apply two coats as it guaranties proper coverage. You can apply the second coat of MB4000W within one hour.
Does your practical coverage of 3 Sq. Ft. per ounce account for two coats?
  • Yes
Prior to applying your coating is there any special surface preparation required?
  • As latex paint is the common paint used at home and industry no special surface preparation is required other than proper paint procedures.
  • The proper paint procedures recommend by all paint manufacturers are: 1) Apply to a clean surface. 2) If the surface is a high gloss surface, lightly sand with 250 grit sandpaper just enough to dull the surface a little. It does not need to be perfect, then remove dust. 3) Do not back roll - this is the most common error people make with all types of paints. What is back roll? This term applies when using a roller, paint pad, even a brush. It’s when applying the paint and you noticed you missed a spot and reach over and touch it up. What you actually end up doing is lifting the paint, causing a rough surface. Leave it and get it on the second coat.
  • Other types of surfaces include powered coated surfaces, oil based paints, vinyl films, melamine surfaces even wood, however coating wood requires more in-depth instructions. There are so many possibilities, email us and we can help.
Can I spray it on?
  • Yes, only if you are familiar with spray equipment. Spraying does leave a beautiful finish. If you are not familiar with spraying we recommend you stick to the applicator brush pad included in the kit or other conventional application methods.
When can I start writing on it?
  • Our paint dries to the touch in one hour. Just because it feels dry it does not mean that the paint is cured. Remember you will be using a marker on this surface. Under perfect conditions (temperature and humidity) you could use your new board in seventy-two hours/3 days. Ideally we suggest 7-8 days to allow for different conditions. Premature use can allow markers to permanently stain the surface.

MB10W Whiteboard Cleaner

Will your cleaner restore my whiteboard?
  • Not if your whiteboard surface has met the end of its service life meaning the protective film has been damaged. MB10W is a cleaner not a resurfacing product.
  • MB10W is an aggressive, friendly to use, odorless cleaner that is ten times more aggressive than off the shelf products. A little goes a long way.
Will your cleaner remove the ghosting?
  • The main cause of ghosting and the cause of smearing is due to residue build up that has been left behind from the markers and cleaners previously used. Other cleaners remove the pigment but not the solvents that are used in the markers, ultimately the marker will hold onto the solvent residue causing ghosting or smearing.
  • MB10W removes the solvents and many have found that a good cleaning with MB10W saved them from refinishing or purchasing a new whiteboard.

Shipping

Do you ship to my country?
  • Yes, we ship world-wide.
How much does shipping cost?
  • For Canada and the USA orders over $35.00 ship FREE by our choice of carrier with an ETA of 3-5 working days. For a faster service let us know the level of service you require and the products you intend on buying and we will get back to you with a freight cost.
Can I use my own courier service?
  • Yes, the companies we have worked with are Purolator, UPS, Fed-X, DHL. What we would require is your carrier, account number, account billing address, and ship to address.
When can I expect to see the product?
  • Under our Ship Free program, 3-5 business days.

Payment Methods

I do not want to pay through PayPal?
  • You have the option of securely paying on line direct with Master Card or Visa.
I do not want to put my credit card information online?
  • We accept Master Card and Visa verbally. Call toll free 1-888-554-8844 (North America) when leaving a message please speak clearly and slow enough to allow us to get the information to return your call or email sales@solutionsmb.com with your name, phone # and best time to contact you.
Do you take purchase orders?
  • Yes, on pre-approved accounts. We request the first order paid up front and thereafter purchase orders to be a minimum of $200.00.
We accept Bank or money transfers
  • Yes, if you wish to do a bank transfer contact us for the required information.

Return Policy

No questions asked when package has been unopened or used however it is up to the seller to pay for the return shipping cost at their expense to Solutions MB Inc. 166 Euphemia St. N. Sarnia Ontario Canada N7T 6A3 within thirty days of receiving package.

Refund Policy

Once package is received and inspection has been made of being as a unused product a credit will be issued within 15 days. Credit will be issued to method of payment to buyers. E.g. Credit Card Company or debit card etc.

Delivery method and timing to include policy for multiple shipments if applicable

Delivery method and ship from location is left at the discretion of Solutions MB as it will depend on the size and weight of order. Under our ship free policy Canada Post is our currier. ETA 7 to 14 Days excluding holidays.

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you place an order, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We do not use Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:
  • Help remember and process the items in the shopping cart.
  • Understand and save user's preferences for future visits.
  • Keep track of advertisements.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled It won't affect the users experience that make your site experience more efficient and some of our services will not function properly.

However, you can still place orders.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Third party links

We do not include or offer third party products or services on our website.

Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. Google's Advertising Principles

We use Google AdSense Advertising on our website.

Google, as a third party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

We have implemented the following:
  • Remarketing with Google AdSense
  • Google Display Network Impression Reporting
  • Demographics and Interests Reporting
  • DoubleClick Platform Integration

We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.

Opting out: Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. - See more at: CalOPPA

According to CalOPPA we agree to the following:

Users can visit our site anonymously

Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.

Our Privacy Policy link includes the word 'Privacy', and can be easily be found on the page specified above.

Users will be notified of any privacy policy changes:
  • On our Privacy Policy Page
Users are able to change their personal information:
  • By emailing us
How does our site handle do not track signals?

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third party behavioral tracking?

It's also important to note that we allow third party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
  • Within 1 business day
We will notify users via phone call
  • Within 1 business day

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
  • Send information, respond to inquiries, and/or other requests or questions.
  • Process orders and to send information and updates pertaining to orders
  • We may also send you additional information related to your product and/or service.
To be in accordance with CANSPAM we agree to the following:
  • NOT use false, or misleading subjects or email addresses
  • Identify the message as an advertisement in some reasonable way
  • Include the physical address of our business or site headquarters
  • Monitor third party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly
  • Allow users to unsubscribe by using the link at the bottom of each email
If at any time you would like to unsubscribe from receiving future emails, you can email us at

sales@solutionsmb.com and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Merchant's permanent establishment

www.solutionsmb.com
166 Euphemia St. N.
Sarnia, Ontario N7T 6A3
Canada
sales@solutionsmb.com
519-337-1051

Last Edited on 2016-01-14